Privacybeleid
Last updated: March 4, 2026
House Of Luvin operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). House Of Luvin is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact Information
Including your name, address, billing address, shipping address, phone number, and email address.
Financial Information
Including credit card numbers, debit card numbers, financial account information, payment card information, transaction data, payment method, payment confirmation, and other payment details.
Account Information
Including your username, password, security questions, preferences, and account settings.
Transaction Information
Including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communication with Us
Including the information you include in communications with us, for example when requesting customer support.
Device Information
Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information
Including information about how you interact with the Services, including how and when you navigate through the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, Customizing, and Improving the Services
We use your personal information to provide the Services, including to fulfill our contract with you, process payments, process orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges, and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience such as recommending products related to your purchases.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or post, and displaying advertisements for products or services on our website or other websites based on your activities on the Services.
Security and Fraud Prevention
We use your personal information to verify your account, provide secure payment and shopping experiences, detect and investigate fraudulent or illegal activities, protect public safety, and secure our Services.
If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone.
Communicating with You
We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
Legal Purposes
We may use your personal information to comply with applicable laws, respond to legal requests from law enforcement or government authorities, investigate or participate in legal proceedings, enforce our policies, or protect our rights and the rights of others.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:
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With Shopify, vendors, and other third parties that perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).
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With business and marketing partners to provide marketing services and advertising.
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When you instruct us, request us, or otherwise consent to sharing information with third parties (for example to ship products or through social media integrations).
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With our affiliates or within our corporate group.
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In connection with a business transaction such as a merger or bankruptcy.
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To comply with legal obligations or protect our rights, the Services, or our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve them.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties located in other countries to deliver and improve the Services.
To help us protect, grow, and improve our business, we may use certain enhanced Shopify features that combine information from your interactions with our store, other merchants, and Shopify itself. In these cases, Shopify is responsible for processing your personal information, including responding to requests regarding your data rights.
For more information about how Shopify uses your personal information, please refer to the Shopify Privacy Policy.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties. If you follow these links, you should review their privacy policies and terms of use.
We are not responsible for the privacy or security practices of such websites, including the accuracy or reliability of their content.
Information shared in public or semi-public areas, such as third-party social networks, may be viewed and used by other users without limitation.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the legal age in your jurisdiction.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete it.
As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security system is completely secure, and we cannot guarantee absolute security.
We recommend that you avoid sending sensitive information through insecure channels.
The length of time we retain personal information depends on factors such as:
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Maintaining your account
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Providing services
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Complying with legal obligations
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Resolving disputes
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Enforcing agreements or policies
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These may include:
Right of Access
You may request access to personal information we hold about you.
Right to Deletion
You may request that we delete your personal information.
Right to Correction
You may request correction of inaccurate personal information.
Right to Data Portability
You may request a copy of your personal information and ask that it be transferred to another party.
Managing Communication Preferences
You may opt out of promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out, we may still send non-promotional communications related to your account or orders.
If you live in the United Kingdom or the European Economic Area (EEA), you may also have the following rights:
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Right to Object or Restrict Processing
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Right to Withdraw Consent
Withdrawing consent does not affect processing performed before withdrawal.
You may exercise your rights through the Services or by contacting us using the details below.
We may need to verify your identity before processing requests.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
If personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons.
The updated policy will be posted on this website and the “Last updated” date will be revised.
Contact
If you have questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, please contact us:
Email: houseofluvin@gmail.com
Address:
House Of Luvin
Van Echtenplein 6, 44
7902 EE Hoogeveen
Netherlands
For the purposes of applicable data protection laws, we are the data controller of your personal information.